Curriculum Vitae

Mike Scott — Director, GenAI / Developer Enablement

Engineering leader who builds teams and ships products at the intersection of technology and real-world impact.

London, United Kingdom

Global financial services company.

London, United Kingdom · 3 years, 10 months

Feb 2026 – Present

Leading a team of 11 engineers (and growing) focused on GenAI infrastructure and developer enablement
Citi Assist Product Owner, an enterprise AI chatbot available to all 180,000+ Citi employees globally. Driving product strategy, roadmap, and execution to deliver AI-powered assistance for Citi's workforce

Jan 2025 – Feb 2026

Promoted from SVP to Director
Built core components of Citi's foundational GenAI platform — RAG pipelines, LLM integration, and enterprise standards for secure, explainable AI
Shipped Citi Assist to production and drove rollout across all countries Citi operates in

Jun 2022 – Jan 2025

Grew the team from 7 to 30+ engineers, shaping hiring, working practices, and mentoring to support rapid scaling
Led development of the Codified Controls platform — backend APIs, core libraries, and frontend apps transforming compliance policies into codified, scalable solutions
Drove strategic initiatives including MacBook adoption for developers and early Generative AI exploration within Citi

Insurtech startup building a multi-tenant SaaS platform for insurance distributors.

London, United Kingdom · 5 years

Nov 2019 – Apr 2022

Grew engineering team from 6 to 11 across Software Engineering, QA/Test, and Product
Owned product strategy and feature roadmap in the absence of a Product Director, shipping key features for customers
Led cloud architecture on Microsoft Azure, aligning frontend and backend teams to ensure consistent product delivery

Apr 2017 – Nov 2019

Automated build, test, and release pipelines using GitLab CI, replacing manual processes and reducing deployment errors
Managed Azure and GCP infrastructure using infrastructure-as-code (Terraform, Docker, ARM Templates)

National accounting network with 11 member firms, 16 offices, and 850+ staff across New Zealand.

Auckland & Hamilton, New Zealand · 10 years, 6 months

Oct 2014 – Feb 2017

Led Office 365 migration (Exchange, SharePoint) across the national network
Ran an RFP process and managed vendor selection to deliver a new WAN and internet solution (hybrid fibre/DSL), improving resilience while reducing costs
Implemented ServiceNow helpdesk using ITIL methodology and deployed real-time systems monitoring

Jun 2013 – Oct 2014

Rolled out modern design and marketing tools (Adobe Creative Cloud, Campaign Monitor) across the national network, including training and upskilling staff
Managed and maintained the national SharePoint intranet

Aug 2006 – Jun 2013

Standardised hardware and software across the firm, improving reliability and reducing support overhead
Project-managed a new office build including contractor coordination, interior design, and data infrastructure planning
Supported national IT consolidation — WAN migration, single-domain Active Directory, and email services

Web design and development company focused on small businesses in Hamilton, New Zealand.

Hamilton, New Zealand · 4 years, 3 months

Mar 2009 – Jun 2013

Founded and ran a web development company, delivering 50+ websites for small businesses — primarily hospitality venues including restaurants and nightclubs
Grew to 5 employees delivering web design, marketing campaigns, and social media management
Built custom CMS and web applications using Python, MongoDB, Postgres, and HTML/JS on Ubuntu Linux

University of Waikato · Computer Graphic Design, School of Computing & Mathematical Sciences · 2007–2009